KiBee legal
Cancellation and refund policy
How to cancel subscriptions and request refunds on digital purchases.
Digital purchases
KiBee sells software access and AI credits. There is no physical product to return. This is our cancellation and refund policy.
Credit packs
If you buy a credit pack and have not used the credits, email hello@kibee.ai within 7 days of payment for a full refund to the original payment method.
Credits already consumed for AI replies are not refundable.
Subscriptions
You may cancel a recurring subscription at any time. Access continues through the paid period. We do not prorate unused days unless required by law or a written enterprise order.
Failed or duplicate charges
Failed payments are not captured. Duplicate or erroneous captures are refunded in full after we verify the payment with Razorpay or Stripe.
How to request a refund
- Email hello@kibee.ai with the workspace name and payment reference.
- We respond within 5 business days and complete approved refunds through the original provider.